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Who needs a Third Party Verification service?
Telemarketing Companies and Long Distance Providers are required by law to
use a Third Party Verification service when selling products or services
over the phone or they may face penalties. If you receive Electronic Check
payments over the phone, you are required to receive either written or voice recorded
authorizations. When fighting charge backs or billing dispute a recorded authorization
is the best evidence.
Customized IVR Call
Scripts:
UltraMod offers a free professional consultation to help design your call
flow script. Upon request we can customize the IVR script to meet your guidelines.
Pricing:
Setup:
Open TPV (w/ live agent)
$100.00 - Open Generic Setup
$150.00 - Open Custom Setup
Scripted TPV (w/ automated attendant)
$200.00 - Scripted Generic Setup
$250.00 - Scripted Custom Setup
Monthly:
$49.95 - TPV Monthly
Per Transaction:
50 ¢ - TPV Transactions
Methods of Retrieval
FTP
You can download your recordings and data files with a FTP Client or your Web Browser.
Web
You can download your recordings and data files with your Web Browser.
Burn to CD
We can burn your recordings and data files to a CD-ROM and
ship it anywhere. Microsoft Access and a media player will be needed.
Burn to DVD
We can burn your recordings and data files to a DVD-ROM and
ship it anywhere . Microsoft Access and a DVD-ROM are needed.
Web Mail:
We offer a web-based email system for easy retrieval of your recordings. You can
also use message handling software to categorize, label, sort, organize,
and search your recordings.
Email:
UltraMod will instantly forward your recordings to you. You
will have immediate access to all audio and data collected. Emails
contain captured text data and audio from the IVR sessions. Audio answers can be
threaded into single file. They can also be multiple, separate files for
every collected audio answer. Also the audio files may be
attached to an email, or we can just email the links to the audio files.
Choose how you want your emails delivered....
Attached or Linked (linked is highly recommended)
Phone:
Retrieval of recordings can be accessed at anytime or anywhere with a touch tone
phone. Recordings can be retrieved by over the phone with
a confirmation number. You can call into our automated system to
listen to your stored verifications for up to four months, or longer upon request.
Choose how you want your
audio answers....
Together or Separated Out (separate is recommended)
If you do not have an
email account that is powerful enough to handle high volumes traffic
with large attachments, then we can provide a powerful email account.
- No Charges for
Verification Retrievals:
UltraMod can automatically forward your verifications to E-mail. You
may call into our system and enter your Pass Code to retrieve your voice
verifications over the phone.
- No charges for per minute usage unless you are using a UltraMod 800#.
- 10 Year Storage:
UltraMod can store and archive your verifications for up to 10 years per the specifications
of the FCC. We may also burn your verifications to a CD and then archive them in our data vault.
- Additional Backup and Protection:
UltraMod can instantly forward recorded messages as file
attachments to a backup email account. For additional backup and
protection, we can also forward verifications to a backup server for
triple protection.
- Unlimited Verification Capacity:
UltraMod system is highly scalable, and up-gradable for rapid
growth.UltraMod can scale to meet your inbound call volumes.
- Studio Quality Digital Recordings
UltraMod will professionally record your pre-scripted menus and
questions in a recording studio so your automated attendant sounds just
the way you want.
- Email and File Encryption Services:
For those requiring E-Commerce Transactions with credit cards and
banking info we can Setup a VPN tunnel between UltraMod and your Company at a very low cost.
- 800 Toll Free Numbers Available:
UltraMod can provide a Toll Free 800 number for your verifications. We
will forward a Toll Free Number into your Verification System.
6.9 Cents Per Minute / $2 Setup / $2 Monthly
Recording Methods:
Open-Ended:
This a Virtual Phone Recording System.
In this scenario the sales agents will do most of the talking. In many
cases reading a telemarketing call script on a piece of paper in front
of them.
Scripted:
(automated Q&A session)
The Auto-attendant walks the buyer through pre-scripted questions and collects recorded or touch tone answers.
Then we attach a Time/Date stamp and it is issued a unique
confirmation number. We then email the entire verification to any
email address you choose. We can also record long phone
conversations that allow the sales agents to do most of the talking.
Open and Scripted (all in one):
Starts out with open ended conversation and then moves to a pre-scripted
automated attendant.
UltraMod will
capture, record, and store voice authorizations automatically.
We offer volume Discounts and Pre-Paid Discounts
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